Help Center

Welcome to the Succy Crafts Help Center

Shipping Related Issues

Shipping Locations, Timelines, and Costs.

Do you ship orders every day?

What shipping method is used?

How do you package your orders?

My package didn't arrived when it was supposed to. What do I do?

My package was lost or stolen... What do I do?

I Accidentally Entered The Wrong Address. What Do I Do?

Order Related Issues

What Do I Do If My Order Is Incorrect Or Was Damaged?

My order was missing items. What do I do?

My plants came looking different than the photos on the website. What can I do?

My succulent needs help! How do I ensure I am taking proper care of it?

What Is Your Return Policy?

What Is Your Refund Policy?

Can I Cancel My Order?

Billing Related Issues

What payment methods do you accept?

How long will a refund take to hit my payment method?

Can I pay with cash or check?

General Questions

When Do You Restock Plants and Add New Plants?

How Does Your Wholesale Program Work?

I Have a Coupon But It's Not Working