Help Center

Due to COVID-19 you may experience shipping delays. We hold no responsibility for carrier related delays.

Shipping destinations:

• We ship only within the US and it's territories.

Shipping times:

• Most orders will arrive within 2-3 days of them being shipped. This is NOT when the label is created but rather when the package has actually been accepted by the postal carrier. We work hard to ensure orders are updated with tracking information to ensure you are always aware of shipment locations.
• Please note that your orders will be picked, packed and prepared for shipment within 24-48 hours. We do try our best to ship within 24 hours of ordering, however, there are many factors that can delay this process.
• Locations not within the "lower 48" are considered to be non-local and typically experience shipping times of 4-7 days.
• Wholesale orders of 30+ plants typically ship on Mondays only. So if your order comes in Tues-Sunday it will be processed the following week.
• IF YOU NEED YOUR PACKAGE BY A SPECIFIC DATE FOR AN EVENT YOU MUST ADD A NOTE TO YOUR ORDER STATING THIS. WE WILL NOT PROCESS REFUNDS FOR ORDERS THAT DO NOT ARRIVE BY YOUR EVENT IF THERE IS NO NOTE ADDED.

Shipping cost:

• We charge a flat shipping and handling fee for orders under $39. This rate is extremely competitive and ensures that your package is not only handled correctly but comes with complimentary tracking updates and shipping insurance.
• Orders over $39 include an option for FREE shipping. When selecting this option, please be aware that your shipping and handling time may be delayed by up to 48 hours.
• Free shipping has no guaranteed transit time. Therefore it should only be used if you are not needing your order by a specific date.

We ship orders out on the following days: Monday, Tuesday, Wednesday, and Friday.

Some weeks we will adjust this schedule to accommodate things such as holidays, large volumes or orders, or special sale events. Please note that it is very rare for an order to ship out on the date you place your order. Most orders will ship out within 48 hours of the order being placed.

Wholesale orders will typically only ship on Mondays. If you need your order by a specific date you need to add a note during checkout so we can assure the correct shipping method is used. If your order requires an upgrade to express or overnight shipping we will email you an invoice for the shipping.

For 99% of shipments we use the United States Postal Service. 

• USPS is our trusted shipping partner.
• USPS provides tracking information that falls in line with our quality standards.
• We choose USPS primarily to keep your shipping and handling costs to a minimum. Their rates are simply unmatched.

In certain circumstances we may use alternative shipping partners such as UPS, Fedex, DHL, etc.

Ensuring that your orders arrive in perfect condition is our primary concern. To ensure that we are taking every precaution necessary to accomplish this, we use the following standards and processes during shipping.

• All packages are shipped using special tamper proof tape that ensures that no boxes open during shipment.
• Tamper proof tape also ensures that you are aware if the package was opened during shipment time. (If you ever receive a package that seems tampered with. Immediately take photos to send us before you yourself open the box).
• We use protective padding in all shipments to ensure that no items are freely moving within the packaging during transit.
• All shipments are insured within their order values to protect all parties involved.

We apologize if you have experienced a delay with your package. A few things may have happened here. Your package may have been lost, stolen, or delayed by the postal service used.

We are happy to assist you if this issue arrives. Please feel free to chat with us using the chat icon in the bottom right corner of the website or you can always email us at support@succycrafts.com.

We are sorry to hear about this. If you believe your package was lost or stolen, please reach out to us ASAP so we can begin working on a solution for you.

Sometimes the issue is as simple as the postal carrier accidentally marking the package as delivered a day early. 

What we can do is contact the postal carrier and try to locate the package or see if this was an error on their end. Once we have begun this process we can begin working on a solution for you. 

This typically means a re-shipment of the order.

If you have entered an incorrect address please contact us ASAP by email. Be sure to send the correct address in your initial email, along with your order number.

If an order has already been shipped out, we cannot alter the order.

First off, we apologize for any issues you may have encountered with your order. Rest assured we are here to help resolve any issues that you have with the order.

Please feel free to chat with us using the chat icon in the bottom right hand corner of the website or if you prefer you can email support@succycrafts.com to resolve the issue.

If your order was missing any items there may be a few things that could have happened.

1. We may have had incorrect inventory that caused you to expect a product that is currently sold out. If this is the case then we will have refunded you for the missing items before even sending out the order.
2. The product in question may not have passed our strict quality control standards during the packing and shipping process. If this was the case, you have been refunded for the item in question before we sent out the package.
3. Your order may have been tampered with. Please take photos and notes on the way the package arrived in case we need to file a claim.

Please feel free to chat with us using the chat icon in the bottom right hand corner of the website or if you prefer you can email support@succycrafts.com to resolve the issue.

Please keep in mind that our plants all come from the same source. Your plants are exactly the same as the ones in the photos with a few key differences.

Your plant was just shipped across the country, state, county, etc. It is a living and breathing thing. It needs to become acclimated to the new environment which you are providing it. It needs immediate soil, sun, and water to begin the "healing" process to make it back to 100%.

We use professional photography equipment and techniques to showcase the beauty that these plants can posses when they are kept in great condition and are photographed with professional assistance.

Your plant may have some soil on it as a result of the shipping and handling process. Be sure to very gently rinse your plants before re potting them. Some plants will need a more thorough rinsing than others to remove dirt from their leaves.

Another way to clean off your new plants upon arrival is to use a very soft brush, such as a makeup brush to remove soil that may have been disrupted during shipping.

Please feel free to chat with us using the chat icon in the bottom right hand corner of the website or if you prefer you can email support@succycrafts.com to resolve the issue.

Caring for succulents is relatively easy and can be learned by reading our current guide found here on the website.

Here are our 5 biggest tips when it comes to caring for succulents:

1. Do not OVER water your succulents. Most succulents only need to be watered 1-2 times monthly. (This may easily be the most common problem with new succy parents.)
2. You succulent loves dappled shade but hates to be in direct outdoor sunlight all day every day.
3. Your succulent needs fresh and "airy" soil please avoid using soil that has very dense texture or very sandy textures.
4. Your succulents and cacti need you to pay attention to them. They will show signs that they are not doing good over time if you need to change their environment. No succulent or cacti will simply perish overnight or over a very sudden period.
5. Use high quality soil or supplement your average soil with nutrients to ensure proper growth.

We do accept returns with the following rules applied:

1. You must initiate the returns process with the help of customer service within 48 hours of receiving your order.
2. We do NOT cover the cost of shipping items back under any circumstance.
3. Upon arrival of your return we will inspect all items. Only items that are still in sellable condition will be refunded.
4. Important. When we refund your original payment you WILL be responsible for the original cost to us to ship out the order. This also includes orders that qualified for free shipping. See example below...

Example: Your order was $50 and received free shipping. Our cost to ship the order was $15. If all items were accepted in this return, we would not be refunding the $15 we paid in postage.

We guarantee every single order we send out with our Succy Guarantee. So be assured that we will resolve any issue that may arise with your order if you are not satisfied.

Please feel free to chat with us using the chat icon in the bottom right hand corner of the website or if you prefer you can email support@succycrafts.com to resolve the issue.

If there are issues with your order we can work with you on fixing anything that may come up. 

Please feel free to chat with us using the chat icon in the bottom right hand corner of the website or if you prefer you can email support@succycrafts.com to resolve the issue.

We accept all major credit cards, PayPal, along with new payment methods including Apple Pay and Google Pay.

We also offer in house payment plans that allow you to pay your order in small installments. You can learn more about that program HERE.

All refunds carry an expected wait time of 7-10 business days. 

Often the process takes less time, but that varies greatly depending on the payment method used.

We offer one of the most extensive wholesale succulent and cactus programs available in the US. We pride ourselves in providing one of the most unique and large wholesale catalogs in the industry.

With that being said we split our program into 2 different levels.

Bulk Ordering: This is what we call a wholesale bundle. These bundles are not meant for resale, but rather are meant to provide an inexpensive option to get succulents in bulk for different types of events. Weddings, baby showers, workplace events, school events, and more. These are randomly selected bundles where you do not get to choose the plants you are receiving.

Resale Accounts: Resale accounts are only available to those who pass through an application process. Upon account approval, you are able to access our entire catalog of available items at wholesale prices. This program is meant to serve other plant nurseries, retail stores, and private label resellers. To speak with someone regarding an application please email support@succycrafts.com with your business name, location, sellers permit, and Federal EIN number.

Please note that not all items within the store are eligible for coupons. To get specific help with this issue, we would recommend using our live chat to speak with customer service so that we can assist you further. 

We are always here to help!