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Help Center

Welcome to the Succy Crafts Help Center

Shipping Related Issues

Shipping Locations, Timelines, and Costs.

Do you ship orders every day?

What shipping method is used?

How do you package your orders?

My package is lost or hasn't arrived when it was supposed to. What do I do?

Order Related Issues

My order was missing items. What do I do?

My plants came looking different than the photos on the website. What can I do?

How do I know that my succulent was sized correctly?

My succulent needs help! How do I ensure I am taking proper care of it?

Billing Related Issues

What payment methods do you accept?

How long will a refund take to hit my payment method?

Can I pay with cash or check?

Do you offer payment terms for wholesale accounts?