Your Satisfaction Is Guaranteed On Every Purchase.
Important: During the months of November-February we require the purchase of a heat pack for your order to carry out guarantee.
Our Succy Guarantee™
Our Promise to You
- We promise to ALWAYS try our best for you. From the nursery staff to the shipping department. We will always strive to provide you our best effort.
- We promise to ALWAYS treat you as a person and not just a customer.
- We promise to stand by every single one of our products we sell.
- You can hold us to these promises, because without your support, we have nothing to promise.
Welcome to our plant community!
Most people think that customer service just means that a company can help fix problems that may arise.
That's great, but we can surely provide you more than that. Our mission is to help your succulents, cacti, and craft projects THRIVE. So whether you need tips and tricks on getting your plants to look healthier or you are stuck on a project and need advice on how to make the craft shine.
We are here to help you with ANYTHING that we can, every single week M-F 8:30AM - 4:30PM PST.
On certain occasions we may close for a holiday but rest assured you can always expect a response as soon as possible, no matter the request.
We want to ensure you that if your plants come in anything less than 100% condition. We will make it right! Whether it is providing immediate help with acclimating your plants to their new home or if the issue is more severe we are always able to refund, replace, or provide a generous store credit. Whatever makes YOU happy!
Let's be transparent here... Most of the time a customer has a problem with the "quality" of a plant, it is not necessarily the plant, but rather the current health of the plant.
See, shipping plants across the country is no simple journey. Think about it... Even when we humans fly across the country we feel jet-lagged and often suffer minor health symptoms as a result of traveling.
This is what happens a plant is shipped. They leave their home environment and go through a stressful experience when traveling. They need to recover from their travels just as a human would.